Refund policy

Return & Refund Policy

Effective Date: January 1, 2023

Thank you for shopping at Charmora. Your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

30-Day Return Guarantee

We proudly offer a 30-day return policy from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused or only lightly tested.
  • The product must be returned in its original condition.
  • All original packaging, accessories, and documentation should be included whenever possible.
  • Proof of purchase or order confirmation is required.

Certain products may not be eligible for return if they have been damaged due to misuse, improper handling, or unauthorized modifications.

Free Returns

Charmora offers free returns for eligible products within 30 days after delivery.

Please contact our customer support before returning any item so we can provide the correct return instructions.

Returns sent without prior authorization may experience delays in processing.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Most refunds are processed within 5–10 business days, depending on your payment provider.

Original shipping charges (if any) and optional premium services are generally non-refundable unless the return is due to our error.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

We will work quickly to provide a replacement or full refund whenever appropriate.

Order Cancellation

Orders may be cancelled before they have entered processing or shipment.

Once an order has shipped, it cannot be cancelled. You may instead request a return after delivery under our 30-day return policy.

Exchanges

We gladly replace defective or damaged products.

For exchanges due to personal preference, please contact our support team for available options.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Charmora

Website: Charmora.online

Email: support@Charmora.online

Phone: +1 705 308-6524

Address:

567 Maple Mountain Rd

Duncan, BC V9L 5X7

Canada